Orders & Bill Settlement

How do orders work in QuickMenu?

Orders in QuickMenu can come from two sources:

• Guest orders: Customers browse the digital menu on their phone and place orders directly from the shopping basket
• Waiter orders: Staff create orders through the waiter app on behalf of customers

Both types follow the same lifecycle and appear in the same order management system.

What is the order lifecycle?

Every order moves through these stages:

1. Pending — The order has been submitted and is waiting to be picked up by the kitchen
2. Preparing — The kitchen or bar is actively working on the order
3. Ready — The order is prepared and waiting for delivery to the table
4. Delivered — The order has been brought to the customer

Staff can update the status from the waiter app or admin dashboard, and changes are reflected in real-time.

Can guests place orders from the menu?

Yes. When the shopping basket feature is enabled and the restaurant is on the Business plan, guests can:

1. Scan the table QR code to open the menu
2. Add items to their basket
3. Submit the order from their phone
4. Track the order status on their screen

The order is automatically linked to the correct table based on the QR code scanned.

How do bill requests work?

When guests are ready to pay, they can request the bill from their phone:

1. The guest taps Request Bill on the menu page
2. The waiter receives a real-time notification
3. The waiter reviews the sitting's orders and total
4. The waiter settles the bill and closes the sitting

This reduces wait times and lets guests signal they're ready without flagging down staff.

How do I track settlements and payments?

When a waiter closes a sitting, the bill is settled. You can view settlement history:

1. Go to the Orders section in the admin dashboard
2. Filter by date, table, or waiter
3. See totals, items ordered, and settlement details

This gives you a record of every transaction for reconciliation.

Can I add notes to an order?

Yes. Both guests and waiters can add notes when placing orders:

• Guest notes: Added when submitting from the basket (e.g., "no onions please")
• Waiter notes: Added when creating an order in the waiter app

Notes are visible to kitchen staff and appear alongside the order details.

Can I add kitchen notes?

Yes. Waiters can include kitchen-specific notes when creating orders. These notes are intended for the kitchen or bar staff and can include preparation instructions, allergy warnings, or special requests.

How do I view past orders?

To review historical orders:

1. Go to the Orders section in the admin dashboard
2. Use the date filter to select a past period
3. Browse orders by table, waiter, or status

All completed orders are retained so you can review service history at any time.

Do orders require the Business plan?

Yes. The full order management system — including guest ordering, waiter ordering, order tracking, and bill settlement — requires the Business plan.

The Free and Professional plans support the shopping basket for browsing, but order submission and tracking are Business-only features.

What happens if the internet goes down?

The waiter app requires an active internet connection for real-time features like order submission and status updates. If connectivity is lost:

• Orders already submitted are safe on the server
• The app will show a connection warning
• Once the connection is restored, the app resumes normal operation

For reliable service, we recommend a stable Wi-Fi network in your restaurant.